Refund & Cancellation Policy

At Zwink (Luvloop Technologies Private Limited), we aim to provide a safe, transparent, and meaningful experience for all our users. As part of that, here’s our clear and simple refund and cancellation policy.

Effective Date: 14/07/2025

1. Subscription Cancellation

  • You can cancel your Zwink subscription at any time via your Google Play Store or Apple App Store account settings.
  • Cancelling a subscription prevents future billing but do not offer refund any previous charges or the remaining period of the active subscription.
  • Access to premium features will continue until the end of the billing cycle.

    • 2. Refund Policy

    We generally do not offer refunds for subscription purchases, in-app features, or coins unless required by local laws. However, in rare cases, refunds may be considered if:

  • There was a technical issue or failed delivery  of the service you paid for.
  • You were charged incorrectly due to a system error.
  • There was unauthorized activity on your account.

    • To request a refund, please email us at support@zwink.appwithin 7 days of the transaction, and include:

  • Your registered email/zwink id
  • Date and amount of the transaction
  • A brief explanation of the issue

    • We’ll review the request and get back to you within 5-7 business days.

    3. Account Deletion & Data Removal

    Deleting your Zwink account will permanently erase your matches, chat history, and any remaining premium access.

    4. Policy Updates

    This policy may be updated from time to time. We'll notify users of any major changes via app updates or notifications.

    If you have questions, contact us anytime at support@zwink.app. We're here to help and ensure you have a smooth experience with Zwink.