Privacy Policy

At Zwink (Luvloop Technologies Private Limited), your privacy is our utmost priority. This Privacy Policy outlines the types of information we collect, how it is used and shared, and the measures we take to protect your data. By using Zwink, you consent to the practices described in this policy.

Effective Date : 14/07/2025

1. Information We Collect

1.1 Information You Provide

When you create an account or use Zwink, you may provide:

  • Account Information: This includes your name, email address, phone number, profile photos, gender, date of birth, and other profile details.
  • Preferences: Information about your match preferences, such as age range, location, and interests, to tailor your experience.
  • Messages:The content of your conversations with matches is collected to facilitate communication.

    • 1.2 Information We Collect Automatically

    We gather certain information automatically when you use the app:

  • Device Information: Such as IP address, device type, operating system, and browser type
  • Usage Data: This includes app interactions, clicks, swipes, and session duration.
  • Location Data:Based on your device settings, we collect approximate or precise location to enhance match suggestions.

    • 2. How We Use Your Information

    When you create an account or use Zwink, you may provide:

  • Provide and personalize the Zwink platform.
  • Match you with compatible users based on your preferences.
  • Improve user experience and optimize app performance.
  • Communicate with you about updates, promotions, and support..
  • Ensure safety and security through monitoring and enforcement of guidelines.
  • Comply with legal obligations and resolve disputes.

    • 3. How We Share Your Information

    3.1 With Other Users

  • Certain profile details (e.g., name, photo, interests, and location) are shared with potential matches.

    • 3.2 With Service Providers

  • We work with trusted third-party providers for hosting, analytics, payment processing, and customer support.

    • 3.3 For Legal and Safety Purposes

  • Information may be disclosed to comply with legal obligations, enforce our terms, or protect the rights and safety of users and others.

    • 3.4 With Your Consent

  • If you agree to share your information with third parties for specific purposes, we will honor your choice.

    • 4. Your Choices and Controls

  • Profile Visibility: Manage what information is visible to other users through your profile settings.
  • Location Sharing: Enable or disable location access via your device settings.
  • Account Deletion: You can delete your account at any time, and your data will be removed within [Insert Retention Period], except as required by law.
  • Marketing Preferences: Opt-out of promotional communications by following the unsubscribe link in emails or adjusting your preferences in the app.

    • 5. Data Retention

    We retain your information only as long as necessary to provide our services or as required by law. Upon account deletion, personal data will be securely erased, except where retention is legally mandated

    6. Security Measures

    We prioritize the security of your data and employ industry-standard measures to protect it. These include:

  • Data encryption during transmission.
  • Secure servers and restricted access to sensitive information.
  • Regular audits and monitoring for potential vulnerabilities.

    • Despite these measures, no system is entirely foolproof, and we cannot guarantee absolute security.

    7. Children’s Privacy

    Zwink is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover a minor has provided information, we will promptly delete it.

    8. International Data Transfers

    If you access Zwink from outside India, your information may be transferred and stored in a different country. We take steps to ensure your data is handled in compliance with applicable laws.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Significant updates will be communicated via the app or email. We encourage you to review this policy regularly.

    10. Your Rights

    Depending on your location, you may have certain rights regarding your personal data, including:

  • Accessing the information we hold about you.
  • Requesting correction of inaccuracies.
  • Requesting deletion of your data.
  • Objecting to data processing or withdrawing consent.

    • To exercise these rights, please contact us at the email address provided below.

    12. Contact Us

    If you have any questions, concerns, or feedback about this Privacy Policy or how your data is handled, please reach out to us:

    Email: support@zwink.app

    Address:Nagercoil, Kanyakumari - 003

    Customer Support Hours:Monday - Friday 10:00-18:00 GMT, Saturday 10:00-14:00 GMT

    By continuing to use Zwink, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting Zwink with your information.